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1. What are the most significant benefits of accreditation for the citizens of Highland Beach?

• It increases the law enforcement agency's ability to prevent and control crime through more effective and efficient delivery of law enforcement services to the community it serves.
• It enhances community understanding of the law enforcement agency and its role in the community as well as its goals and objectives.
• Citizen confidence in the policies and practices of the agency is increased.

2. What are the most significant benefits of accreditation to the employees of the Highland Beach Police Department?

• The morale of the agency is enhanced by increasing the employees' confidence in the effectiveness and efficiency of their own agency. Operations become more streamlined and consistent.
• Accreditation policies address officer safety issues and provide for adequate training and equipment of the officers.
• Accreditation is a coveted award that symbolizes professionalism, excellence, and competence.

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1. What is Aggressive Driving?

When a person commits a combination of moving traffic offenses, which is likely to endanger other persons or property, it is known as “aggressive driving.” Typical traffic violations that are considered aggressive include:

• Exceeding the posted speed limit
• Unsafely or improperly changing lanes
• Following another vehicle too closely
• Improper passing
• Violating traffic control or signal devices
• Blocking the passing lane
• Erratically speeding up or slowing down

2. Why is it a Problem?

Aggressive driving is a dangerous practice, perhaps responsible for as many secondary accidents as those involving the aggressive driver. It is learned behavior, often associated with certain personality types, and may become habitual, even when the vehicle operator is in no particular hurry. To be sure, aggressive driving isn't worth the obvious risks.

Approximately two-thirds of all automobile fatalities and injuries are related to some form of aggressive driving. According to the National Highway Traffic and Safety Administration, Florida historically ranks very high with the number of fatalities attributed to aggressive driving.

3. What can you do?

If you encounter an aggressive driver, don't become a victim. Consider the following behaviors:

• Do not engage the other driver
• Avoid eye contact
• Do not return gestures
• Do not use the horn
• Get the tag number, if it can be done easily
• Report the driver to local law enforcement
• If approached, drive to a safe location
• Put your pride in the back seat
• Always wear your safety belt
• Be a courteous driver

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1. Where do I file the Contractors Registration Application?

Applications for Contractors Registration may be submitted to the building department by mail or in person.

2. Where do I file for a permit for the Town of Highland Beach?

Application for permits may be submitted by mail or in person 8:30 am to 4:30 pm at the Office located at 3616 South Ocean Boulevard, 561-278-4540.

3. Where can I get an inspection result?

Inspection results are not available online. You may call the Building Department at 561-278-4540.

4. As a Contractor, what do I need to perform work in Highland Beach?

Contractors are required to have a Certificate of Competency (License) for the type of work they will be performing. The Town registers each contractor.

5. Do I need a Building Permit?

Any owner, authorized agent, or contractor who desires to construct, enlarge, alter, repair, move, demolish, or change the occupancy or occupant content of a building or structure, or any outside area being used as part of the building's designated occupancy (single or mixed) or to erect, install, enlarge, alter, repair, remove, convert or replace any electrical, gas mechanical or plumbing system, the installation of which is regulated by the technical codes, or to cause any such work to be done, shall first make application to the building official and obtain the required permit for the work.

View the Building Permit Application (PDF).

View the Do You Need a Building Permit (PDF).

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1. Why does my phone ring once and hang up?

It has called me twice and won't let me answer it. If they have a ring back tone, which plays a song instead of ringing, the system will interpret this as an Operator Intercept and hang up, only to retry the number. They have two options. They can remove the ring back tone or they can contact their cell phone provider and request that the phone number 866-419-5000 for CodeRED bypassed by this feature.

2. Why did it leave only part of the message on my answering machine?

CodeRED will leave a message on an answering device. There are many different brands and types of capturing devices for leaving a message. Occasionally something about the answering device or the beep of the device causes the system to think it has reached a live person and begins playing the message. When the message is left, it only leaves part of the message. You may call back the number you see on your Caller ID back 866-419-5000 and receive the entire message. This does not happen often.

3. Why did I get a call, but no message played?

If they answer and do not say hello, CodeRED will not begin playing automatically. It is trying to determine if is has reached a live person or answering device. If they do not say anything, it will hang up and retry the number in the next pass of the non connected numbers.

4. Why did CodeRED call me several times?

If there is no answer and they do not have an answering device, the number will be attempted up to 3 times.

5. What is CodeRED used for?

CodeRED will be used for significant incidents and events where the timely notification of an affected population or geographic area is essential.

6. Will the system work with cell phones?

Yes. But, your cell phone number needs to be associated with your Town of Highland Beach address. We encourage you to register your cell phone number.

7. What should I do if I don’t receive a message?

Your area of the community may not be affected. In which case, you won't receive a call even if it's only a block away.

8. What should I do if I don’t receive a message?

Your area of the community may not be affected. In which case, you won't receive a call even if it's only a block away.

9. What should I do if I receive a CodeRED message?

• Listen Carefully
• Follow Instructions
• Don’t hang up until you hear the whole message (The message will not be repeated)
• Do Not call 9-1-1 unless instructed to do so (You will only tie up emergency lines)

10. How does it work?

CodeRED delivers the important message through a high-speed telephone calling system to a phone number on the CodeRED database. Town staff will access CodeRED via a secure portal on the web. A "call area" will be marked identifying street addresses. Telephone numbers will be matched up electronically to these addresses through the use of Geographical Information Systems (GIS). A pre-recorded message will be sent out via the telephone with information about the incident and possibly instructions for action to be taken.

11. How will I benefit from this service?

This high-speed telephone system will allow the Town of Highland Beach to contact participants to provide information about a critical situation, what action needs to be taken, and notification that the situation has been resolved.

12. How Do I Register

The following information is required to add a telephone number into the "CodeRED" database: first and last name; address (physical address, no P.O. boxes); city; state; zip code; and primary phone number. A primary phone number is most likely the identified home phone number. An alternate phone number, such as a mobile phone, can also be entered and both the primary and alternate line will be contacted in the event of an emergency. The system works with cellular phones but requires a Town of Highland Beach street address. When entering information, please fill out all of the screens because the newest data entered will replace the old data; this would include the notifications you'd like to receive as well. So, if you'd like to change the weather warnings you are signed up for, you simply resubmit your information through the Community Notification Enrollment page.

For those who are hearing impaired the sign up form offers a TDD ONLY option for tone delivery of emergency messages. Messages delivered to phone numbers marked TDD will only be delivered in a TDD/TTY format. Residents without Internet access may contact Town Hall at 561-278-4548.

This system will be used for emergency purposes or notification of information considered to be vitally important.

Examples of times when the CodeRED system could be utilized: drinking water contamination, utility outage, evacuation notice, missing person, fires or floods, bomb threat, hostage situation, chemical spill or gas leak, and other emergency incidents where rapid and accurate notification is essential for life safety.

13. What is CodeRED?

The CodeRED Emergency Notification System is a fast communication service allowing the Town of Highland Beach to notify citizens of an emergency situation. It enables the city to provide mass notification quickly and easily. This service is free to all residents and businesses located within our incorporated limits.

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1. What is the fee and requirements for a lien search?

View the Lien Search Request (PDF).

2. What is the Town of Highland Beach’s Tax Identification Number?

The Town's Tax Identification Number is 59-095-1822.

3. Where may I obtain a hard copy of a Fiscal Year Budget?

A copy may be obtained through the Town Clerk’s Office for a small copying fee. You may email Valerie Oakes.

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1. This is an example of a frequently asked question

This is an example of a frequently asked question

2. This is an example of a different, longer worded frequently asked question.

This is an example of a different, longer worded frequently asked question.

3. This is an example of a frequently asked question

This is an example of a frequently asked question

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1. How do I get a library card?

Library card applications can be completed in person at the library. Photo identification and proof of current address are required. Renters must provide a copy of their lease agreement.

Library cards are free to Highland Beach property owners and those renting for more than 6 months. Those renting in Highland Beach for 3 to 6 months may purchase a temporary card for $25. Non-residents may purchase a card for $75 per year. Replacement cards cost $5. Only cash or check accepted.

Children ages 16 and younger who reside in Florida may have a free library card. Adult material may not be checked out using these cards.

2. Do you have computers and WIFI?

The library has five computer workstations for use by Highland Beach Library cardholders.

Minors must have parental approval to use the adult computers. The Children's Room computer does not have internet access.

Wireless access to the internet is available to Highland Beach Library cardholders. Present your library card at the front desk to receive access.

3. How do I access my library account online?

You may access your account from the library catalog. Click on Search the Catalog, then click Sign In and enter your library card number (PATxxxxxx) (leave password field blank).

4. How long can I keep items?

• New books: 7 or 14 days
• Books: 21 days
• Books on CD/MP3: 21 days
• eReaders: 14 days
• DVDs: 3 days
• Music CDs: 7 days
• Magazines: 7 days
• Children's Books and CDs: 21 days
• Children's DVDs: 7 days

5. What is the fine if I'm late returning items?

• Books and magazines: $.25 per day per item
• DVDs and CDs: $1 per day per item
• e-readers: $3 per day per item

Only cash or check accepted.

6. How do I request materials?

Complete a yellow reserve slip (located by the new books) and give it to the front desk. The library cannot guarantee that requested items will be purchased.

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1. How can I get fingerprinted?

Fingerprints are done at the front desk Monday through Friday, 8:30 am to 4:30 pm (It is best to call in advance for availability, 561-266-5800. Fingerprinting is free to Highland Beach residents and $15 per card for non-residents. You must provide the cards.

2. How do I obtain a police report?

Police reports can be obtained at the front desk Monday through Friday (excluding holidays), from 8:30 am to 4:30 pm. There is a charge of 15 cents per page for non-residents, a public records request form might be required.

View the Public Records Request Form (PDF).

3. Where is your department located?

Our police station is at: 3614 S Ocean Boulevard Highland Beach, FL 33487. You can contact us at 561-266-5800.

4. Should I call 911 if I have a non-emergency situation?

No. Please call Highland Beach's non-emergency number at: 561-276-2458. Never tell the Communications Specialist that a situation is more serious than it really is. It is against the law to intentionally and knowingly give false information to the police or emergency services. Abuse of 911 may delay someone's access to emergency assistance.

5. If I accidentally call 911, what should I do?

Stay on the phone and let the Communications Specialist know that it was a mistake. Also remember to place your cell phone on "Lock or Keylock" mode so that it does not accidentally dial 911.

6. Can I hire an off-duty police officer?

Yes. If you would like to hire an off-duty police officer, please fill out the online Application for Extra-Duty Police Service and submit it to the Police Department.

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1. Is there a cost for public records?

Florida law authorizes municipalities to recoup their costs of providing public records. If the public record request requires more than thirty minutes of employee time (including the time to gather, copy, scan and/or print the requested documents, or redact information exempted by Florida Statutes, if necessary), the requester will be charged for that time at the lowest hourly rate of the class of employee(s) involved. For physical copies of requested documents, there will be a charge of $.15 per page for one-sided copies ($.20 per page for two-sided copies). If the Town anticipates that there will be a significant cost to provide the requested public records, the Town will provide an estimated cost for the public records. 

Schedule of Fees (PDF)

2. What are some ways that I can streamline the public records request process?

There are some things that you can consider when you make a public records request that can decrease the response time and reduce production costs.  A significant amount of information is available on the Town’s website. • Be specific; avoid overly broad requests. • Provide dates ranges of requested public records, especially on emails and correspondence.

3. How long does it take to receive the requested public records?

The Town responds to public records requests as quickly as possible. However, requests for a large number of documents, or requests that require significant staff time may result in a longer response time. The volume of public record requests may also slow the response time. Public records requests are processed in the order they are received.

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1. Where should I report injured or dead Sea Turtles?

Please report injured or dead sea turtles by noting the exact location on beach, by street number or by the name of the property owner/condo to:

• Gumbo Limbo Nature Center - 561-338-1587
• Florida Fish and Wildlife Conservation Commission (FWC)/Marine Research Institute - 561-575-5407
• FWC Law Enforcement - 888-404-FWCC
• Joanne Ryan, Highland Beach Permit Holder - 561-441-4375

If you encounter an injured or dead sea turtle, please report it to the Florida Fish and Wildlife Conservation Commission (FWC) Marine Research Institute at 561-575-5407, or to the FWC Law Enforcement at 888-404-FWCC.

For more information about how to contact the FWC about sea turtles or other animals, please visit the FWC website.

Additional information about how to help injured or dead sea turtles is available by viewing the Found an Injured or dead Sea Turtle website.

2. Are there sources of light that I may use during nesting season?

There are a number of products on the market that are low-level, amber lighting that may be used as an alternative to traditional white lighting. These products are available at area home improvement stores. All beach-side property owners are encouraged to either turn out their lights, or install replacement low-level, amber lighting during turtle nesting season. The public's cooperation is strongly encouraged.

3. As a resident on the beach side, how does the town ordinance affect me?

The key to complying with the Town ordinance is that during this eight month period (March 1st through October 31st), from dusk to dawn, all external light sources (such as pool, deck, patio or security lighting) must not be visible from the beach, or may not illuminate directly or indirectly areas seaward of the crest of the sand dune vegetation.

4. When is sea turtle nesting season?

Sea turtle nesting season begins March 1st of each year and lasts until October 31st. (Ordinance Number 554)

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1. What is the best way for me to contact the Mayor or one of the Commissioners?

The best way to contact the Mayor, Vice-Mayor or Commissioners, is to call Town Hall directly at 561-278-4548 and someone will be happy to give you the appropriate direct telephone number.

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1. How may I obtain new garbage containers and recycling bins?

For single family residents, garbage containers and recycling bins that are broken or that are no longer in your possession may be obtained through Town Hall. You may contact the Finance Department at 561-278-4548.

2. How should my yard waste be prepared?

All small loose vegetative materials such as grass, leaves, hedge cuttings, pine needles, palm seeds, etc. must be containerized in bags or cans for collection. All material must be cut to less than 6 feet in length and be less than 50 pounds per item. Do not mix any non-vegetative waste with yard waste.

3. When is Yard Waste Collection?

For single-family residences, yard waste collection will be provided on Monday only between 7 am and 5 pm.

For multi-family residences (condominiums), there is not a yard waste collection service included in your service. However, a special once a year collection of real Christmas trees will be provided on the first Monday following January 1st. Collection will occur between 7 am and 5 pm.

4. Who is responsible for Garbage Complaints?

The Finance Department is responsible for handling garbage complaints. They may be reached by phone at 561-278-4548.

5. When is Recycling Collection?

For single family residences, recycling collection occurs Monday only between 7 am and 5 pm. Items must be ready by 7 am.

For multi-family residences (Condominiums), recycling collection occurs Monday and Thursday 8 am until 3 pm.

6. When is Garbage Collection?

For single family residences, garbage collection occurs Monday and Thursday between 7 am and 5 pm. Items must be ready by 7 am.

For multi-family residences (condominiums), garbage collection occurs Monday and Thursday 8 am until 3 pm. There is a Saturday collection day added for season months which are from November 16 through May 14. Collection time for this Saturday pick-up will occur from 8 am until noon.